Frequently Asked Questions
Find answers to common questions
Orders
How can I track my order?
You can track your order by going to "My Orders" and clicking on the specific order. You'll see real-time updates on your order status.
Can I cancel my order?
Yes, you can cancel your order before it's confirmed by the restaurant. Go to your order details and click "Cancel Order".
How long does delivery take?
Delivery typically takes 30-45 minutes depending on your location and restaurant preparation time. You'll see an estimated time when placing your order.
Payments
What payment methods do you accept?
We accept Cash on Delivery, Credit/Debit Cards, and Mobile Money (M-Pesa, Airtel Money, etc.).
Is it safe to pay online?
Yes, all online payments are processed through secure, encrypted payment gateways. We never store your card details.
Can I get a refund?
Refunds are processed on a case-by-case basis. Contact our support team with your order details for assistance.
Account
Do I need an account to order?
No, you can order as a guest. However, creating an account lets you save addresses, track orders, and get exclusive offers.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
Delivery
What areas do you deliver to?
We deliver to most areas within the city. Enter your address at checkout to see if we deliver to your location.
How much is the delivery fee?
Delivery fees vary by restaurant and distance, typically ranging from $3-$7. You'll see the exact fee before placing your order.